Code of Ethics
Allbritten Plumbing, Heating, & Air Conditioning
“The Company with a Conscience”
Code of Ethics
Customers
We will serve our customers with integrity, competence, and objectivity
We will deliver to our customers more than we promised through value added services
We will perform our work to meet technical codes or better
We will explore each customer situation in sufficient detail and gather enough facts to gain understanding of the problem, the scope of work needed, and all the possible benefits our recommendations may provide our customers
We will respect each customer’s home and property and leave them as clean as we found them
Employees
We will treat our employees fairly
We will assign personnel to each job in accord with their experience, knowledge, and expertise
We will foster training for all our employees on an on-going basis to improve and uphold high performance standard
We will hire only personnel of high personal integrity
Professional Responsibility
We will perform jobs for which we are qualified by our experience and technical competence
We will make quality service the trademark of the jobs we perform
We will stand behind our work. We will promptly address and perform to our customer’s complete satisfaction any issues regarding material or workmanship on our work
We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession
We will not advertise our services in a deceptive manner
We will maintain a professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large
Earnings
We will agree with our customers independently and in advance on the basis of our fees. They will be reasonable, legitimate, and commensurate with the quality or services we deliver and the responsibility we accept
We will make it an imperative to maintain a profitable business as part of our responsibility to our employees, families, and customers
We will listen to our customer’s concerns about price, mindful of the honest value received by the customer and our need for an honest profit
Social Responsibility
We will be good corporate citizens
We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve
We will contribute money, time, and labor to charitable causes
